Tri-County Electric Co-op members now have a new way to report outages. Starting this month, members can notify the co-op of an outage by texting “OUTAGE” to 25069.
Nichole Eshbaugh, Chief Technology Officer and Vice President of Business & Technology says the new service allows members to report outages directly to system operations to dispatch a crew.
“Outage texting is a quick and efficient way to report an outage directly to our control center,” Eshbaugh said. “Members can send a text in a few seconds rather than picking up the phone to speak to a member service representative.”
Registering your Number
To get started, members need to ensure cell phone numbers are up-to-date in our system. You can do this by logging in to the online member portal or TCEC Connect. If you don’t have access to the internet, our member service team can assist you.
Next, visit tcectexas.com/outage-texting to enroll.
We encourage members to take advantage of this free benefit. Add 25069 to your contacts and be prepared next time you experience a power outage.