Reporting Your Power Outage

Report Outage

If you lose power, follow these steps before you report your outage

  • Check your breaker box or fuse panel. Reset any breakers or replace any fuses.
  • Check the main disconnect breaker at the meter base. Reset the breaker by turning it off, then back on again.
  • If possible, check to see if your neighbors are without power.

 

We have a few ways to report your outage. Let us know we need to dispatch a crew by

  • Texting OUTAGE to 25069
  • Using TCEC Connect
  • Using the online outage map. You will need your account information.
  • Calling 817.444.3201. Your call will be answered by our employees or automated answering service. If you can provide information, such as you heard a loud noise or your entire neighborhood is out, our employees will be able to restore more efficiently.

Tri-County Electric Cooperative's service territory touches 16 counties and serves over 131,000 meters. If we experience a widespread outage, our phone lines may be busy. We appreciate your patience and value your membership.

 

Members can track their outage on 

 

Our Facebook page is a great place to go to get updates, however it is not an effective way to report your outage. Please remember our social media is not monitored 24/7 and we may not post outage information for member safety and privacy.