Billing & Payments

How To Read Your Bill

Have questions on how to read your bill? Click below for help!

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Ways to Pay

With multiple ways to pay, you can choose which best fits your lifestyle. From Auto Pay to Mobile App, there's something for everyone.

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Fees and Charges

A breakdown of miscellaneous fees and charges you might find on your bill.

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PCRF

Power Cost Recovery Factor (PCRF): What is it and how does it work?

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Prepaid Billing

Prepaid Billing is a flexible billing option that allows you to prepay for electricity, establishing a credit balance on your account before consuming power. Each day's electric usage will be billed and deducted from the prepaid balance daily. When your balance gets low you'll receive a notification to replenish funds.

Benefits

  • No Deposit - No security deposit is required.
  • Energy Awareness - Monitoring your bill daily allows you to note specific patterns and take action to decrease usage and lower your bill.
  • No Due Dates or Late Fees - No Due Dates or Late Fees - Maintaining a credit balance on your account is required. You control when you replenish the funds on your account.

For more information about enrolling in Prepaid Billing, please call Member Service at 817.444.3201.

Budget Billing

Budget Billing amounts are based on a rolling average bill, including a percentage of your account balance. Your bill may vary slightly from month to month as your average bill amount and account balance varies.

Benefits

  • Avoid Seasonal Spikes - Evenly distributes your high/low payments throughout the year, helping you avoid high bills during the summer and winter seasons.
  • No Settlement Date - With Budget Billing, there is no settlement of your account balance until you disconnect service or unenroll from the budget program.

For more information about enrolling in Budget Billing, please call Member Service at 817.444.3201.